Website/Online User Privacy Policy

This Website/Online User Privacy Policy (“Policy”) governs the manner in which Leisure Care LLC, a Washington limited liability company, and the retirement communities it manages (“Leisure Care”) collects, uses, maintains and discloses information collected from you or other users (each, a "User") of the http://www.leisurecare.com, http://www.oneeightytwist.com, http://mackenzieplace.com, http://www.thevantageatcityview.com, http://heritageestatesretirement.com, http://www.camelliaatdeerwood.com, http://www.sagebrookseniorliving.com, http://www.sunnycrestseniorliving.com, http://www.betreeo.com, and/or http://www.thecarillonatbouldercreek.com websites (individually and/or collectively "Site(s)"). This Policy applies to the Site(s) and all products and services offered by Leisure Care through such Site(s).

Personal identification information

Leisure Care may collect personal identification information obtained from Users in a variety of ways, including, but not limited to, when Users visit the Site(s), fill out a form on such Site(s), and/or in connection with other activities, services, features or resources Leisure Care makes available on the Site(s). Users may be asked for, as appropriate, name, email address, mailing address, and phone number, and are giving permission for Leisure Care to contact them when this information is provided. Users may, however, visit the Site(s) anonymously. Leisure Care will collect personal identification information from Users only if they voluntarily submit such information. Users can always refuse to supply personal identification information, except that it may prevent Users from engaging in certain related activities to the Site(s). At this time Leisure Care does not have a process by which User can review and/or request changes to User’s personally identifiable information collected by Leisure Care.

non-personal identificatioN information

Leisure Care may also collect non-personal identification information about Users whenever they interact with the Site(s). Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to the Site(s), such as the operating system and the Internet service provider utilized and other similar information.

web browser cookies

The Site(s) may use "cookies" to enhance User experience. User's web browser may place cookies on their hard drive for record-keeping or other purposes and sometimes to track information about User. User may choose to set their web browser to refuse cookies, or to alert User when cookies are being sent. If the browser is set to refuse cookies, User should note that some parts of the Site(s) may not function properly. 

how leisure care uses collected information

Leisure Care collects and uses User's personal information for the following purposes:

  • To improve the Site(s): Leisure Care continually strives to improve the Site(s) offerings based on the information and feedback received from Users.
  • To improve customer service: User information helps Leisure Care to more effectively respond to User’s customer service requests and support needs.
  • To respond to inquiries by email: The email address Users provide will only be used to respond to their initial inquiries and for ongoing communication about Leisure Care.
  • To respond to requested postal materials: The postal address Users provide will only be used to  respond to their initial inquiries and for ongoing communication about Leisure Care.
  • To respond to inquiries by telephone: The telephone number Users provide will only be used to respond to their initial inquiries and for ongoing communication about Leisure Care.

how leisure care protects user's information

Leisure Care has adopted appropriate data collection, storage and processing practices and security measures designed to protect against unauthorized access, alteration, disclosure or destruction of User’s personal information, username, password, transaction information and data stored on the Site(s).

sharing user personal information

Leisure Care does not sell, trade, or rent User’s personal identification information to others. Leisure Care may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with its business partners, trusted affiliates and advertisers for the purposes outlined above.

changes to this policy

Leisure Care has the discretion to update and/or change this Policy at any time and for any reason. When it does, Leisure Care will post a notification on the main page of its Site(s) and revise the updated/effective date at the bottom of this page. Leisure Care encourages Users to frequently check this page for any changes to stay informed about how Leisure Care is helping to protect the personal information collected. User acknowledges and agrees that it is User’s responsibility to review this Policy periodically and become aware of any and all modifications, changes, and/or amendments.

user acceptance of these terms

By using the Site(s), User expressly signifies User’s agreement and acceptance of this Policy and all the terms and conditions contained herein. If User does not agree to all of the terms and conditions set forth in this Policy, please do not use the Site(s). User’s use and/or continued use of the Site(s) following the posting of any changes to this Policy will be deemed User’s full and complete acceptance of the Policy and any and all changes thereto.

contacting leisure care

If User has any questions about this Policy, the practices of the Site(s), or User’s dealings with the Site(s), please contact Leisure Care at:

Leisure Care LLC

http://www.leisurecare.com
1601 Fifth Avenue Suite 1900 Seattle WA 98101
800-327-3490
privacy@leisurecare.com

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