The Village at Mill Landing Reviews

Jun 16, Alissa Sauer

Read reviews and testimonials from residents and family members for The Village at Mill Landing senior living, an assisted living and memory care Leisure Care community.

“Once again, the team at The Village at Mill Landing has outdone themselves in planning an activity for residents and families. I wish to commend all your employees for the wonderful day on October 29 which they provided for your residents and, of course, for all the great candy which was handed out, as I am sure all of the little trick-or-treaters enjoyed. The biggest hit for them was the candy slide. For family members, it was the joy shown on the faces of residents and also the enthusiasm shown by staff members. I cannot express how thrilled I am that my mother is part of this community. Thank you once again.” – Barbara M., daughter of a resident

“Bar Fiore loves our annual event at The Village at Mill Landing! We make bouquets with residents, family members, community, and staff members. It is simply the best! Thank you for having us back and taking wonderful, compassionate care of so many loved ones!” – Jessie, owner of Bar Fiore

“My mother has been an Opal resident since November. In this short time, it’s obvious to me why Mill Landing was voted #1 in Rochester. I try to get to know your Opal staff by face & name. I consciously make an effort to thank each team member and tell them how much mom and I appreciate what they do for her and the residents. I want to ensure you are aware of my sincere appreciation and say a huge thank you for their efforts. It’s not an easy job. Yet they’re there every day taking care of our loved ones in ways we’re not able to do. Thank you.” -Mike B., son of a resident

“Yesterday, my husband and I took my Dad to an appointment. When we brought my Dad back, several staff members approached us to see what the doctor said. It literally took us 10 minutes to get into his apartment! When we got to his room I joked that I felt like we just went through a welcome home parade. My Dad said to us “all the people here are just like family! They all treat me so very good and really do care about me!” Thank you so much for the wonderful care you and your staff are providing to my Dad!” – Tammy, daughter of a resident

“Thanks to your entire staff for loving dad and giving him a safe, clean, and engaging place to call home! I am so grateful!” – Danielle G., a family member of a resident

“When my dad first moved in, he was having a tough time adjusting (as expected) and Amy went out of her way to visit with him, made an immediate change to his dining table assignment, talk to him so kindly, and reassured him his feelings were normal. She then brought him a golf magazine with Tiger Woods on the cover and a book about the history of the Buffalo Bills – both his favorite player and team! I’m not sure if she spent her own money on this but it was an incredible act of kindness, compassion, and generosity. I continue to be impressed with your staff and the facility.” – Tammy G., a family member of a resident

“Thank you, Christie! You have managed to get the residents and staff through what has to be the worst health crises in our lifetimes. I give you tons of credit for dealing with this situation. Thank you!” – Bud K., a family member of resident

“My family would like to extend our thanks for the care that the Village at Mill Landing staff provided for my father. They set up technology to allow for family visits via Skype when in-person visits were not possible. It was a great help to my mom and siblings to see his face and chat with him on a weekly basis. Bless you all for the service that you have provided for the residents and their families.” – Lori D., a family member of resident

“Thank you for the remarkable work, you and your staff are doing to continue to protect my mom and the other residents.” –Dave & Louise Z., family members of residents

“Thank you for being there for my mom.” – John, family member of resident

“I sincerely hope that we have conveyed our thanks for all that you do for my mom. But in case we haven’t, thank you! You and the staff have truly helped to ease my concerns and I know that she is in good hands. Every day when we talk, someone has done just that one thing to ease her loneliness or brighten her day. You have followed all of the guidelines and worked very hard to address not only her physical needs but her emotional needs as well. Both are very important. Thanks again, as always!” – Beth S., family member of resident

“You guys are great, I wouldn’t want my mom to be any place else …. ever! Thanks!” – Bud (George), family member of resident

“We are reaching out again to thank you and the wonderful staff at Mill Landing for the care you are giving to our mother and her fellow residents. We appreciate the regular letters updating us on restrictions and protocols at Mill Landing and all the efforts you are making to keep the residents safe, healthy, and engaged. We want to thank Tracy again for her assistance in our Zoom family meeting. Our mother really enjoys this opportunity to be with her 8 children and their spouses. We also appreciate the efforts of the kind member of your staff who helped my mother to access church services on Youtube and connected her to a music option on her tablet! Thank you to all those who keep Mill Landing running smoothly: to the staff who are cooking meals and providing “room service” to residents, to the employees who are keeping all spaces clean and safe, to the nurses and aides monitoring health and medications, to those who are answering phones, listening to concerns and directing us to the correct staff members, to the “social committee” who provide treats and activities each day. Thank you for your daily acts of kindness! We are very grateful for all the efforts you are making to keep staff healthy.” – The family of Helen M., resident

“I wanted to thank you for your unceasing communication/updates to us regarding my father and The Village. We are so grateful that everyone is safe and healthy there and are so appreciative to see our father on Skype every week. He looks great too. Thank you again to you and your staff for the persevering and loving care that our father is receiving from all of you.” – Donna G., family member of resident

“On behalf of all my 7 siblings and myself, I want to thank you for the amazing care you are giving our mom. We have always trusted that the decisions you make are for the safety and health of all of the residents. I know you have thought of special things to do or give to the residents during this time of seclusion and we appreciate that too. Thank you for your patience, love, and commitment to all the residents!” – Jeanne A., family member of resident

“Just wanted to say thank you to all your staff. I talk with mom daily and I have to say I’m pleasantly surprised to hear how good she sounds each day. Please share with the staff, our appreciation and gratitude for maintaining safe practices and for the continued compassionate care that they provide.” – Amy K., family member of resident

“My words cannot come close to the gratitude my family feels for our “Mill” family!! This weekend was so special with the staff helping Mom call all of us to give our Easter wishes! You are all going above and beyond. We cannot thank you enough! We send continued prayers of good health to all of you and your own families! Please stay safe and thank you for all you are doing to keep Mill safe!” – Dottie, family member of resident

“My brother and I are so thankful our mother is in your care during this time. We know your staff is doing a lot of heavy lifting supporting our mom and the other residents. You guys are amazing. Thank you.” – Colleen and Patrick C., family members of resident

“I just wanted to send a quick note to thank everyone from the bottom of my heart for keeping our momma safe and keeping her comfortable. I absolutely loved all of the staff before all of this happened and now I love you all even more! I am so thankful that we were able to put our mom in a safe place, specifically The Village At Mill Landing. We feel comfortable knowing you all are doing as much as possible to keep her safe. Please thank everyone for me, and I thank you for all that you are doing for our momma and for keeping us updated. I can’t wait to hug and kiss her again but for now I’m so thankful that she is safe. Thank you again!” – Sue, family member of resident

“I cannot say enough about how wonderful mom’s life is now that she is living at The Village at Mill Landing. She is happy, busy, and made several new friends. Several times she has said that she loves where she is now and is relieved that she has no more responsibilities. All her time now is for having fun! The staff is above and beyond the kindest, most caring people I’ve ever met. They treat her like royalty. Moving her exceeded our expectations.” – Renee C., family member of resident